القطاعات

While the utility industry as a whole lags behind other industries in terms of outsourcing adoption, in recent years many utility companies have leveraged outsourcing aggressively. A key reason behind this shift is the increasingly challenging business environment for utilities due to factors such as deregulation, rising commodity prices, aging workforce, rising customer expectations, and the advent of disruptive technologies such as smart metering. Outsourcing M2C scope (both for IT and BPO services) is a prime business optimization lever for many utilities.
Changes and challenges in the Banking sector include new products, changing customer preferences, new banking channels, regulatory compliance requirements, operational efficiency, and cost containment.
The Telecom industry is challenging conventional wisdom as it struggles in the face of significantly; Reduce growth, Excess capacity, a dizzying array of new technology, and dismal financial process, CEOs are looking for ways to reduce costs, improve productivity and integrate stubbornly diverse operating system.
The global insurance industry is undergoing a significant change, triggered by market and regulatory drivers. Insurance companies have realized they need to be flexible and agile when it comes to customizing their operating models to cater to changing customer demands. In this context, insurers consistently face operational challenges, including improving expense ratios while ensuring that their pricing remains competitive.
Utility companies around the world are looking for ways to address the evolving needs of their customers. Petra Express Utilities Business Process Outsourcing (BPO) Services helps clients improve customer satisfaction and optimize overall delivery costs—while also improving customer service, billing, payments and collections processes. BPO can help Utilities achieve cost, deliver business benefits and drive high performance.
Creating Electronic Health Records (HER) - while meeting HIPPA 500 standards that requires implementation of ICD 10, while the credit crunch has forced the Healthcare industry players to recognize the need to reduce their cost-to-serve, makes it mandatory for them to focus on investing in cost effective, state-of-the-art IT systems to pave the way towards electronic claims processing and thus halving the cost-to-collection.