About

About Petra Express

“Infinite Horizon and Exceptional Capabilities”

Petra Express established in 2007, is a part of Al-Qalam Investment Group; A Multi-disciplined Organization focusing on investing in various Industries, i.e. Telco, Distribution, Real Estate, Services and Others .

Since incorporation, Petra Express gained a solid reputation of excellence and merit in supporting the institutions that need to Business Process Outsourcing “BPO” due to the challenges faced by those institutions, it is added to the tireless efforts of evolution.

Petra Express has evolved to become a leading professional leads the competition on the local and regional level with international standards, within the scope of the provision of professional services of high quality and specialized.

The cadres Petra Express using the latest resources and technologies, systems and methodologies to ensure the implementation of global technical operations effectively and professionally, to provide the highest level of quality to all clients, and enable them to achieve maximum benefit, leading to the lifting of the overall production values

Vision

Leadership position in the Business Process Outsourcing Service through the activation of innovative concepts and technologies, systems and specialized techniques.

Mission

Excellence in the completion of managed services with high quality, consistent with the customers’ needs and requirements, and in line with the policies and exceeds their expectations, to ensure that the interests of labor, through increased efficiency and lower costs, and reduce waste

Values

• Strive for excellence in everything we do
• Nurture partnerships to bring positive outcomes
• Demonstrate strong commitment to our clients and our staff

Why Petra Express

Why Petra BPO

“Nurture partnerships to bring positive outcomes”

  • We provide custom-tailored services, that adapts to specific customer needs, to provide a high value differentiated services
  • We simplify process control, to provide a more efficient business process integration, by reducing manual operations and increasing platform-controlled operations
  • We offer a range of industry specific BPO services.
  • We manage services using a methodology based on specialization of tasks and flexible management of specialized resources
  • We guarantee service quality, by integrating the customers’ SLA into a rule-based automated process and by system itself, while keeping a robust process monitoring a part of our provided BPO Services, to ensure that our performance is exceeding our customer expectation throughout our continuous improvement process
  • We apply the best practices that have accumulated over more than 20 years of experience in managing a large scale BPO projects, and in quick implementation of high-volume services
  • We have proper access to a wide range of skilled, excellent resources, close connection with technology and consulting firms and resources

Petra strategic framework

  • Specialization in Managed Services (Outsourcing Services)
  • Raising the utility and return on investment (ROI) for our clients from various aspects.
  • Contribute to the continuous efforts of our customers to enhance and improve corporate performance.
  • Add tangible value to the operations of the administrative and technical customers with Constant
  • Contribute to spreading a culture of environmental awareness and environmentally-friendly technologies.
  • Take advantage of the special properties introduced by modern services, which include:
  • Flexibility and achievement, efficiency and effectiveness and reduce risks
  • Enable members of our technical team through the provision of tools, techniques and practical training in order to acquire specialized expertise in a competitive environment.
  • Continue to develop the resources and techniques used to obtain high quality services commensurate with the requirements of our customers.

Our Approach

Our collaborative & partnering approach to delivering services is established on the principles of trust, Mutual success, and Flexibility and Value creation

Our Methodology

  • Lean Thinking: It is simple philosophy of reviewing current processes, identifying areas of improvement, and implementing small changes that allow for major improvement.
  • Total Quality Management: Aligning people, processes, and management systems to ensure compliance with client objectives
  • Performance Management:  A standardized system to manage employee performance and to achieve client expectations with programs that promote career development and employee satisfaction
  • Communication; A standardized system for providing key information to all levels of an organization in a timely effective manner
  • Continuous Process Improvement: A program that promotes continuous, incremental improvements throughout all aspects of the business function