Call Center Management

Today, providing customer service means much more than just operating a “call” center. Businesses use “contact centers” to provide a multi-channel communication and Tier 1, 2, 3 support services & help by voice, email, online chat and social media channels such as Facebook and Twitter.

If this is the kind of customer connection you want to make, Petra Express can implement a customized multi-channel call and contact center solution for your business for support 24 hours a day, every day.

Features:

  • Bilingual Arabic-English customer care
  • Voice, email, SMS and social network response        
  • VoIP telephony        
  • IVR and ACD capabilities        
  • Redundant power, connectivity, and facilities        
  • Customized web reports

Contact Center Services:

  • Activations
  • Complaint/Case Tacking & Tracking        
  • Appointment Scheduling        
  • Billing and Payment Support        
  • Collections        
  • IT Help Desk Support – Level 1, 2 and 3        
  • Installation Support        
  • Order Taking and Tracking        
  • Product Support        
  • Sales        
  • Surveys and Research        
  • Warranty Support