Clients

Jordan
  • End to End Record & Document Management Outsourcing Service
    • Collecting all new contracts from all the shops and Orange offices using company's fleet and its capabilities (Petra Express owns a local operator's license since 2007) on a defined schedule.
    • Archiving all Orange documents including all historical documents “Backlog” for more than 50 million files, in addition Daily New Subscribers contracts collected by Petra Express.
    • Data Entry Services of New Customers’ contract & related documents to TRC Registration Tool named DCC.
    • Providing Hosting Services through a web portal containing all archived files, enabling Orange concerned team to access these files within the terms of the security and secrecy agreed on
    • Physical Storage for all archived Orange backlogs and Daily Work documents in a special, well-furnished Storage Facility.
  • Outsourcing Services of Processing and Management of Collection Centers
  • Outsourcing Service of Sales Force Campaigns & Distribute Marketing Collaterals

Benefits:

  • Free up a total of 56 document storage, utilizing them for other Major activities
  • Free up a total of 100 officer, reallocating most of them to other Major activities, some were shifted to Petra Express 
  • Increase efficiency of all processes accompany with paper work
  • Better collection, less debit out of contract management auditing
Jordan
  • Meter Services
    • Meter Reading Services for Zarka province that includes 5 districts with area of 60km2 that includes a total of 250K meters
    • Managed by a team of 92 collectors, Supervisors, IT and Project Manager.
    • Every reader is equipped with a handheld unit and portable printer during each round,
    • Readings and other data collected on-site by the collectors will be then transferred on a daily basis from handhelds devices to the main database after been audited after checking and charge the handhelds with the next working day round data.
    • Meter Reading is performed on a monthly basis by tours and trails divided into 25 working day where the reader takes meter reading to a group of subscribers ranging as geography and population density
  • Field Services; Collecting and updating Subscribers’ address updating GIS DB.
  • Archiving a total of 1.2 Million Corporate and Individual Subscribers

Benefits:

  • Increase the reading percentage from 86% to 98.50% all the time
  • Invoices delivered on-time regularly
  • Collection increased, Debt. Decreased
  • 20% decrease in complaints received by Call center, and 95% of issues concerning Invoices
  • Decrease cost, faster achievement 
Jordan

Record and Document Management Outsourcing Service

  • Backlog Service for a total of (8) Million image
  • Daily Jacket for a total of (3) Million/Year for a total of (19) Branches
  • Images loaded to iDOX ECM
Jordan

Record and Document Management Outsourcing Service

  • Provided a consultancy services in the implementation and application archiving environment (Microsoft SharePoint 2010)
  • Archiving a total of 250K Corporate & Individual Subscribers, distributed all over the Kingdom in 13 offices, uploading all subscribers documents to Microsoft SharePoint 2013.
  • Provided an additional data that enabled EDCo. to measure and consequently to manage its staff performance against managing subscribers’ files in each of its offices
  • Provided a set of reports to the contents of files and foibles

Benefits

  • Electronic copy of all customers detailed information.
  • Identifying miss documents/information in the Subscribers’ file
  • Access to information by EDCo concerned staff.
  • 50% less Saving cost and efforts, less than do it themselves.
Jordan

Record and Document Management Outsourcing Service

  • Backlog Service for a total of (1) Million document.
  • Imaging & Indexing Service
  • Images loaded to OmniDocs
Jordan

A project funded by ISSP, USAID Programs

  • Complete Subscribers Survey Database for a total of 16,000 Subscribers in 15 collections area, loaded to New Billing System
  • Link Subscribers to GIS Database, facilitating and enhancing all related activities; Meter Reading, Detailed Information. Etc.