While the utility industry as a whole lags behind other industries in terms of outsourcing adoption, in recent years many utility companies have leveraged outsourcing aggressively. A key reason behind this shift is the increasingly challenging business environment for utilities due to factors such as deregulation, rising commodity prices, aging workforce, rising customer expectations, and the advent of disruptive technologies such as smart metering. Outsourcing Meter to Cash "M2C" scope (both for IT and BPO services) is a prime business optimization lever for many utilities.
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Solutions & Services
Our BPO Supply Chain Management solutions deliver an operating model to streamline, integrate and transform your key supply chain processes including Planning,
Order management,
Inventory management,
Logistics management.
We offer the top of line and most comprehensive DRM Services which is designed to cover the full cycle of records/documents handling to relieve large enterprises from the entire document handling work load.
Our service provides reliable management of your company’s accounts receivables. Streamlining your collection process, consolidate paper and electronic payments, and reduce payment collection cycle.
Providing customer service means much more than just operating a “call” center. Businesses use “contact centers” to provide a multi-channel communication and Tier 1, 2, 3 support services & help by voice, email, online platforms.
We help enterprise companies improve their asset performance, increase service life, and cut costs by providing complete services to address the most specialized and important asset management challenges.
As a licensed courier service provider, authorized to transport all sorts of packages and printed material. In delivering this service we deploy a large fleet of cars and variety of transport that suites the customer needs.
Our BPO Procurement services provides and efficient, outsourced back office that is focused on value optimization and sustainability at each step of the supply chain, from Buy & Make to Store, Move & Sell.
Petra Express provides Manpower outsourcing or Insourcing solutions to companies that need a way to relieve themselves from the burden of ongoing effort of supporting their employee lifecycle.
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What our clients say about us
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“Petra Express accomplished our project on-time with no hidden costs, and exactly as we expected. For a company located in the MENA region to deliver as they did, we always recommend them to companies who require document scanning services.”
Mr. Farid Asarhan, Orange HR Manager
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“It’s been a privilege to cooperate with and benefit from Petra Express’s services..very professional and well trained.”
Mr. Tawfiq Khawatra, Ministry of Municipality Affairs
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“A very enriching experience, Petra Express services enhanced our performance and the way we manage our data. In addition, we saved a huge space to accommodate for our offices. Our choice to cooperate with Petra Express proved to be the right choice”
Mr. Mahmoud Jallad, Orange Customer Care Director
Clients Choose to work with us!
Our news
“Petra Express, the leading BPO in Utilities is a GOLD sponsor of the 5th Annual Smart Meters Submit (Co-Located with Sustainable Utilities Middle...
Petra Express signs a partnership agreement with Clevest (www.clevest.com ), the world leader in Mobile Workforce Automation and Smart Grid...
Petra Express signs a partnership agreement with SKYTEK (www.skytech-eg.com) , the regional leader in Asset Management Life cycle solutions.
Petra...